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FAQs

Manage your order details, track your delivery and find answers to common account questions here. If you need help with an existing order, you’ll find the most useful information below.

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How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking details. You can use this to follow your parcel directly with the courier.

When will my order be dispatched?

Orders are usually dispatched within 1–2 working days. Orders placed at weekends or on public holidays are processed on the next working day.

I haven’t received my confirmation email – what should I do?

Please check your spam or junk folder first. If you still haven’t received anything, contact us with your name and postcode and we’ll confirm your order details.

Can I amend or cancel my order?

If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible. Once dispatched, your order falls under our standard returns policy.

Can I change my delivery address?

Once your order has been placed, please contact us as soon as possible if you need to change your delivery address. Use our contact page and call us to confirm your request, as we may be able to update it before your order is packed and labelled.

Once an order has been packed and labelled, we cannot change the delivery address. Any return or redelivery costs resulting from an incorrect address will not be covered by Aston Park Angling Centre.

What should I do if there is a problem with my order?

If there is a problem with your order, such as a missing or incorrect item, please contact us within 48 hours of receiving your order via our Contact Us page. We’ll look into the issue and do our best to resolve it quickly.