Shipping
All items are in stock and ready to ship. Orders are dispatched within 1-2 working days and sent using tracked courier services. Once dispatched, most orders are delivered within 1-2 working days. Shipping costs are calculated at checkout based on the contents of your order and delivery location.
Orders placed at weekends or on public holidays are processed on the next working day, and delivery times and charges may vary depending on order timing, location and courier service.
Bulky and Oversized Items
Some items require additional handling due to their size or weight.
This includes:
– Luggage, barrows and trolleys
– Some carbon products
– Rollers and roosts
– Nets and handles
– Seatboxes and chairs
– Large accessories
These items may incur a higher delivery charge or be shipped separately. Any additional costs will always be clearly shown before checkout.
Returns and Cancellations
You have the right to cancel your online order within 14 days of receiving your goods, in line with UK Consumer Contracts Regulations.
Once cancelled, you then have a further 14 days to return the item(s) to us.
Return Conditions
Returned items must be new, unused and in resaleable condition. Items should be returned in their original packaging where possible, with all tags, accessories and components included.
We reserve the right to refuse returns, or apply a reduction to any refund, if items are returned used, damaged, incomplete, or not in a condition suitable for a resale.
Refunds
Refunds are issued to the original payment method within 14 days of receiving the returned items or proof of return.
Original delivery charges are refundable unless a premium delivery service was selected at checkout.
Return Postage
Customers are responsible for return postage costs unless an item is faulty, damaged or incorrect.
We recommend using a tracked service, as we cannot be responsible for items lost or damaged in transit.
Exclusions
For hygiene and practical reasons, we are unable to accept returns on opened or used bait, groundbait, pellets, liquids or perishable items.
These exclusions do not affect your statutory rights in the event of faulty or misdescribed goods.