FAQs

Once your order has been dispatched, you will receive a confirmation email with tracking details. You can use this to follow your parcel directly with the courier.

If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible. Once dispatched, your order falls under our standard returns policy.

Once your order has been placed, please contact us as soon as possible if you need to change your delivery address. Use our contact page and call us to confirm your request, as we may be able to update it before your order is packed and labelled.

Once an order has been packed and labelled, we cannot change the delivery address. Any return or redelivery costs resulting from an incorrect address will not be covered by Aston Park Angling Centre.

If there is a problem with your order, such as a missing or incorrect item, please contact us within 48 hours of receiving your order via our Contact Us page. We’ll look into the issue and do our best to resolve it quickly.

Orders are usually dispatched within 1–2 working days. Orders placed at weekends or on public holidays are processed on the next working day.

Please check your spam or junk folder first. If you still haven’t received anything, contact us with your name and postcode and we’ll confirm your order details.

Orders can be collected once they have been picked and are ready. We’ll contact you when your order is ready for collection.

You can contact us via our contact page using your contact form, or by calling us directly. We aim to respond as quickly as possible.

Please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund where appropriate.

We aim to be competitive, but we do not currently operate a formal price match policy.

Our free delivery offer applies to eligible UK orders over £100. Some orders may still have a delivery charge due to the delivery location or the size of the items ordered.

Deliveries to the Scottish Highlands and Northern Ireland are excluded from our standard free delivery offer and may incur an additional delivery charge.

Long Items, such as rods and poles, also have a separate delivery surcharge due to their size. This charge still applies even when your order value is over £100.

Refunds are issued to the original payment method used when placing the order. Once we have received and checked your returned items, we will process your refund within 14 days.

For online cancellations, we will refund the cost of our standard delivery service. If you chose a more expensive delivery option, the additional cost will not be refunded. Return postage is normally the customer’s responsibility, unless the item is faulty, damaged or incorrectly supplied.

Once you notify us that you wish to cancel, you have a further 14 days to return the item(s).

Yes you have the right to cancel your order within 14 days of receiving your goods, in line with UK Consumer Contracts Regulations.

Items must be returned unused, in their original condition and packaging, and suitable for resale. We reserve the right to refuse returns that show signs of use or damage.

We aim to dispatch all orders promptly. If you require express or timed delivery, please place your order before 9am due to our courier collection time. If your order is urgent, feel free to give us a call to confirm we have received it.

Depending on the contents of your order, some areas including the Scottish Highlands, offshore islands and Northern Ireland may be excluded from free delivery and charged accordingly. If your order is under 5kg and no more than 60cm, it can be sent via Royal Mail and will not affect your free delivery.

Orders are dispatched within 1–2 working days. Once dispatched, most courier deliveries arrive within 1–2 working days. Delivery times may vary depending on order timing, courier service and location.

Shipping costs are calculated at checkout based on the contents of your order and your delivery location. Charges may vary depending on size, weight and regional differences.

We deliver to most UK mainland addresses. Some regions may incur additional charges, which will always be clearly shown at checkout before payment.

Some bulky or oversized items, such as luggage, barrows, seatboxes, poles, rods and large accessories, may require additional handling or separate shipping. Any additional delivery costs will be clearly shown before checkout.